Apdex Performance Symposium
Thursday, December 7, 2006
A conference within the CMG2006 conference
Peter Sevcik, Apdex Alliance Executive Director, led a full day symposium on application performance management and how Apdex links IT and business goals. Conference attendees learned about the technologies and processes that make applications perform well, and how to apply Apdex methodology to measure and assess performance in a business context. The day was split into two major themes: technology in the morning followed by process in the afternoon. The program will also served as the first Apdex users meeting.
Defining Performance and the Apdex Standard
User-level performance is often very poorly understood, measured, or managed. Furthermore, new business initiatives can inadvertently degrade user performance, making it harder to manage new and existing applications. This session will provide an overview of the problem and a proven model that quantifies the issues. It will describe the Application Performance Index (Apdex), a new standard method for measuring and reporting user performance. Apdex is an open standard that businesses and IT departments can use to discuss requirements, set expectations, and define operating agreements.
Applying Apdex to Your Enterprise
This session describes the technology and business choices an enterprise must make in order to apply Apdex. It describes several approaches to defining the Apdex target response time. The session will also provide an overview of several instrumentation approaches along with their values and pitfalls. Attendees will learn how to integrate Apdex reports from various sources, track Apdex over time, and use Apdex to make decisions about improving performance. The session ends with a brief overview of application performance improvement technologies.
Tools to Measure and Improve Performance
Modern distributed computing and networked application systems impose new challenges to measuring and improving performance. Furthermore, the ability to instrument new applications is becoming limited as both servers and users are outsourced. Representatives from innovative vendors tackling these issues will discuss current and future products that are designed to address them. The session Moderator will keep the session focused on enterprise requirements and technical solution and not permit marketing hype. The session will include open questions from the audience.
The Apdex Management Process
Successful adoption of Apdex requires good management processes. This session will describe a step-by-step process that can be modified for your enterprise including how to start by getting the right people involved. Key stages of the process use the Apdex methodology to define business objectives and establish service level agreements (SLAs). This session shows how Apdex-based reporting is linked to values that are important to the business. The session ends with a discussion of using Apdex as a foundation for ongoing IT quality improvement.
Case Studies Using Apdex
In its short history Apdex has enjoyed tremendous interest. Pioneering enterprises have started to apply Apdex measurement and reporting. Representatives from enterprises and consulting companies with hands-on experience will discuss initial Apdex projects. We will hear firsthand about the goals, implementations, and benefits of Apdex. The session will include an open forum with questions and answers from the audience.
Open Meeting of the Apdex Alliance
Apdex is an open standard that is managed by the Apdex Alliance as an IEEE-ISTO program (see www.apdex.org). This session will describe how to use the Alliance web site to get more information about Apdex and how to become a participating member of the Apdex online community. This session will also serve as the first open meeting of the Alliance supporting members. However, everyone is welcome to attend this session. The Apdex Alliance Management Board will present plans for next year and solicit input on how to make the Alliance more valuable to its members.