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SLM With Apdex: Webinar Announcement

Webinar Date: Wednesday, May 12, 2010
Webinar Time: 12:00 noon EDT (1 hour)
Now available: Recording and slides


Speaker: Peter Sevcik, Executive Director Apdex Alliance

Service level management (SLM) is the art and science of keeping application services running properly once in production. The key to successful SLM is the ability to use metrics that are linked to the business.

Apdex (application performance index) is an open standard that is a numerical measure of user satisfaction with the performance of enterprise applications. Properly implemented, Apdex enables an organization to link application performance to business needs. Apdex is supported by the 800+ member Apdex Alliance.


Peter will describe how the standard works, and show why implementing the standard leads to effective service level management. His presentation will be illustrated using case studies drawn from the Apdex community. Attendees will learn how they can start using Apdex within their enterprises.

  • Apdex Overview
  • Defining Apdex Parameters
  • Service Level Management Using Apdex
  • Apdex SLM Case Studies


We encourage you to register and tune in to the live event, especially if you’re interested in contributing comments or asking questions. But if you can’t make it on the day, we’ll also be posting a recording on the Apdex site.

Registration Page:

Once you register, you will receive an email confirmation containing the login information for the event. You can add this to your calendar.

You will also have the option of testing your system to confirm that the ActiveX Webinar plugin can run. Apdex is using Infinite Conferencing’s Invision service for the first time, so if you discover a problem, please post a description in the comments below. We’d like to uncover any complications or confusion as early as possible, to ensure that the event runs smoothly.

The Apdex Webinar Program

This event is the first of a series of educational Webinars planned by the Apdex Alliance about how to apply the Apdex methodology.  The second event in the series is currently planned for June 30, 2010, with further events in September and November. Check back here for more detailed announcements as we confirm the speakers and topics.

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